Reports To: Project Director
Employment Type: Part-time (0.5 FTE) to start; may expand to full-time (1.0 FTE) based on funding and program needs.
Location: Illinois (Hybrid: Remote and Onsite)
Position Summary:
The Intake & Case Manager supports the HEART HHS-ACF-OFA-ZB-0109 grant by managing the intake process, verifying participant eligibility, and providing case management services for couples enrolled in the program. This role plays a key part in ensuring participants are successfully onboarded, retained, and supported throughout their journey, while maintaining accurate data and compliance with grant requirements. Compensation is $47,000; 20 hrs./week (0.5 PTE) = ~$23,500 annually per federal funding.
Key Responsibilities:
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Conduct intake interviews with participating couples to assess eligibility and gather required documentation.
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Maintain organized and confidential case files, ensuring accurate data entry into program databases.
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Serve as the main point of contact for participants regarding support services, appointment reminders, and referrals.
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Collaborate closely with facilitators, outreach teams, and the project director to promote participant engagement and retention.
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Track participant attendance, follow up on absences, and assist with overcoming barriers to program completion.
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Coordinate wraparound services or referrals to community resources as needed.
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Prepare and submit reports as required by program leadership and funders.
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Ensure all interactions and records are compliant with program policies and grant requirements.
Qualifications:
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Associate’s or Bachelor’s degree in Social Work, Human Services, Psychology, or related field preferred.
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At least 2 years of experience in case management, intake coordination, or client services.
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Strong communication and interpersonal skills; bilingual (English/Spanish) preferred.
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Detail-oriented with strong organizational and data management abilities.
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Culturally sensitive and experienced in working with diverse populations, including couples and families.
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Familiarity with CRM systems or data entry software is a plus.
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Have legal permanent residency or U.S. Citizenship (ie, proof of authorization to work in the U.S.)
Organizational Culture:
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Contribute to a healthy and supportive workplace culture aligned with Family Bridges’ mission.
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Model professionalism, responsiveness, and encouragement in daily interactions.
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Acknowledge the Family Bridges Statement of Faith.
Compensation:
Salary is in line with federal grant budget guidelines. Benefits for part time, PTO and voluntary 401K participation, included following a probationary period. Position contingent on funding
Please email cover letter and resume to Christine Zielinski, christine@familybridgesusa.org.