Reports To: Project Director
Employment Type: 100%  FTE
Location:  Illinois (Hybrid: Remote and Onsite)

Position Summary:

The Intake & Case Manager supports the HEART HHS-ACF-OFA-ZB-0109 grant by managing the intake process, verifying participant eligibility, and providing case management services for couples enrolled in the program. This role plays a key part in ensuring participants are successfully onboarded, retained, and supported throughout their journey, while maintaining accurate data and compliance with grant requirements. Salary is $47,000 per year per federal funding.

Key Responsibilities:

• Conduct intake interviews with participating couples to assess eligibility and gather required documentation.
• Maintain organized and confidential case files, ensuring accurate data entry into program databases.
• Serve as the main point of contact for participants regarding support services, appointment reminders, and referrals.
• Collaborate closely with facilitators, outreach teams, and the project director to promote participant engagement and retention.
• Track participant attendance, follow up on absences, and assist with overcoming barriers to program completion.
• Coordinate wraparound services or referrals to community resources as needed.
• Prepare and submit reports as required by program leadership and funders.
• Ensure all interactions and records are compliant with program policies and grant requirements.

Qualifications:

• Associate’s or Bachelor’s degree in Social Work, Human Services, Psychology, or related field preferred.
• At least 2 years of experience in case management, intake coordination, or client services.
• Strong communication and interpersonal skills; bilingual (English/Spanish) preferred.
• Detail-oriented with strong organizational and data management abilities.
• Culturally sensitive and experienced in working with diverse populations, including couples and families.
• Familiarity with CRM systems or data entry software is a plus.
• Have legal permanent residency or U.S. Citizenship (ie, proof of authorization to work in the U.S.)

Organizational Culture:

• Contribute to a healthy and supportive workplace culture aligned with Family Bridges’ mission.
• Model professionalism, responsiveness, and encouragement in daily interactions.
• Acknowledge the Family Bridges Statement of Faith.

Compensation:

Salary is in line with federal grant budget guidelines. Benefits included following a probationary period. Position contingent on funding.

Please email cover letter and resume to Christine Zielinski, christine@familybridgesusa.org.